Sizing varies among our shoe styles, but all of our shoes are medium width, and most are full sizes only. Please note that we now include half sizes in our Wool Runner 2!
The Wool collection starts a little snug and then stretches naturally, while the Tree and Canvas materials are super accommodating, but will fit similarly over time as they retain their shape.
We’ve found most full-size customers stick with their full size in all materials. If you’re a half size, we’ve found most customers size up in every silhouette. If you have a wider foot and you’re a half size, we’d suggest sizing up to the next full size in everything.
Our socks, undies, and apparel should run true to size. There are also sizing charts on the product pages to help out!
Still not sure? We’d love to talk to you about it. Reach out to one of our fit specialists at help@allbirds.com for some personalized advice!
Will my shoes stretch?
Great question! If your Wool shoes are a bit snug to start, you can expect them to stretch about a quarter inch after a few weeks of wear. In contrast, your Tree and Canvas shoes will likely retain their original shape. Either way, we recommend wearing them for 1-2 weeks to break in. Pro tip: trying them with socks can also help the shoes break in more easily!
And just so you know, we offer 30-day returns*but the product must be unworn and unwashed!
Are Allbirds good for flat feet?
Our padded insole is made from a castor bean oil blend with a wool or tencel lining topper. This cushioned insert has very noticeable arch support compared to minimalist shoes. Everyone’s feet are different and we’ve heard from many flat-footed customers who find comfort in their Allbirds 🙂
The Runner style has about a 9.6mm heel-to-toe drop, which means it has a bit larger arch in comparison to the Lounger, Piper, Skipper, and Breezers, which have about a 2mm drop. Our Dashers have a 7mm drop with medium contoured arch support built in.
For customers looking to use their own inserts or orthotics, our insole is easily removable to make these adjustments. However, some customers have noticed that they do not need to use their orthotics given the level of cushion, so it’s worth a try!
Are Allbirds waterproof?
While not all of our shoes are waterproof, our All-weather collection was built for rainy days and unexpected puddles!
Our Waterproof styles include the Wool Runner NZ Waterproof, Wool Runner NZ Mid Waterproof, and Wool Cruiser Waterproof. Each style features a ZQ Merino wool upper treated with a fluorine-free, water-repellent coating, plus a thin hydroguard membrane for full waterproof protection. Natural rubber outsoles provide solid traction on slick streets, making these styles a great choice for everyday wear in rainy conditions
Our Mizzle styles are all treated with a fluorine-free, All-weather coating that helps water bead up and roll off the surface. We’ve also included an ultra-thin Bio TPU membrane layered between the wool upper and interior to help prevent water seepage. Plus, the SweetFoam™ soles are reinforced with natural rubber trackpads for extra grip to navigate through those unexpected rain showers.
The Protect styles are crafted with an All-weather, breathable membrane between the wool and interior linings for a more rugged option. The FSC-certified natural rubber rugged outsole provides excellent traction in wet conditions, making it a solid choice for casual city walks in unpredictable weather. In terms of our classic collections, Merino wool has a natural water-resistant quality due to lanolin, which means our Wool shoes can handle most light rain.
Long story short, if you’re looking for a rain-ready shoe, we have options 🙂
Can you wash Allbirds insoles?
Our removable insoles can be washed by hand, and shouldn’t be washed in the machine. We find that hand-washing will help preserve the longevity of your Allbirds insoles. I sometimes think of the shoes and insoles as a wool sweater – can be washed, but over-washing can affect structure and lifespan.
For hand-washing, we typically suggest applying a small amount of gentle detergent to the top, woolen part of the insole. You can rinse the detergent off in lukewarm or cold water. To target the odor of the insoles, we recommend putting a few drops of tea tree or eucalyptus oil and a bit of gentle detergent in a bowl of lukewarm water. You can then wet the tops of the insoles with this oil and water mixture. Rinse with lukewarm or cold water.
And last, but certainly not least, be sure to let the insoles air dry!
Are Allbirds washable?
If your shoes start to feel a little less than fresh, throw them in the washing machine on the wool or gentle cycle. But first, be sure to remove the insoles and laces. For the best results, use your favorite gentle detergent and a delicates bag.
To preserve the fluorine-free water-repellent treatment on the wool upper, we recommend hand washing the shoes in our Mizzle collection. Spot cleaning dirt with warm water and gentle soap is the best but if they need a deep clean, machine washing is still okay.
Don’t forget to air dry your shoes just like in the good ol’ days—and whatever you do, avoid the dryer and bleach at all costs! For more information about shoe care, check out these instructions.
For your socks & undies, you can toss them in the washing machine and set it to cold with your favorite mild detergent. When they’re done, you can tumble dry low or air dry. Wearer’s choice. But be sure to avoid the iron, dry cleaning, and bleach to keep them looking good. Our Apparel has varying instructions based on the garment, but there’s a cheat-sheet under “Care Guide” on your product’s page.
If you have other questions about how to care for any Allbirds product, feel free to reach out to a product specialist at help@allbirds.com.
Orders, Shipping & Tracking
Do you offer gift wrapping?
If you’re sending the shoes directly to a gift recipient, we now have the option for incognito packaging. To request this, in your cart, click “Gifting- add a note”, and below the note, click “Logo-Free Packaging” and save! Don’t forget you have the option to add a gift note at checkout, and we never include pricing information in the package 🙂
Can I expedite my order?
No problem! We offer 3-5 business day shipping starting $6, 2-business day expedited shipping starting at $16 and 1-business day expedited shipping starting at $25. The final price for all of these options will be given at checkout and is determined by order volume and shipping address.
Please note that we only ship and deliver on business days and that only expedited orders placed before 12:30 pm ET on a business day will ship that same day. For example, an order placed with 1-business day shipping on Thursday at 2 pm ET will ship out the next day, Friday, and arrive the following Monday.
How do you ship?
We currently offer four shipping speeds within the contiguous United States. The first is our $5 standard shipping option, which takes about 4-6 business days to arrive from the time you place your order. As a heads up, we automatically waive that fee for all orders $75 and over. The carrier (FedEx, USPS or a regional carrier) will be automatically selected based on your shipping address. All options may differ or not be available depending on the final destination (PO Box, Armed Services, and Outlying Territories, etc). We also offer Ground express shipping for $6.
We offer Express shipping starting at $16 and Overnight shipping starting at $25. The final price for both of these options will be given at checkout and is determined by order volume and final destination.
Please note that we only ship and deliver on business days and that only expedited orders placed before 12:30 pm ET on a business day will ship that same day.
What if I want to cancel or change my order?
We try to fulfill orders very quickly; that said, please chat with us or email us at help@allbirds.com with your order number right away and we’ll see what we can do!
If you’re just getting cold feet, hang on until you can give them a try. We think you’ll love them and if you don’t, you can always send them back within 30 days of purchase.
Payments & Refunds
When can I expect my refund?
Hang tight, it can take our warehouse up to two weeks to receive and process your return. We’ll be sure to send a refund notification email as soon as we’ve issued your refund!
If you purchased using a gift card, the refund will go back to the same gift card and any remaining balance will be refunded to the credit card used at checkout.
Does Allbirds offer discount codes or coupons?
At Allbirds, we work hard every day to make premium-quality shoes that look great and feel amazing (think cashmere sweater, but for your feet!) – all while minimizing our impact on the planet and cost to you. We also have bigger sale events from time to time, so be sure to subscribe to our email list so you don’t miss out on promotional events!
Our official discounts are located on our Community Offers page. We also have larger promotions from time to time that feature a variety of items at discounted prices, including footwear and apparel.
We always offer free shipping on orders over $75 – No coupon code needed!
How do I send a gift card?
OureGift cards are all electronic and can be sent to you or emailed directly to the lucky recipient. If you want to send the gift card directly to the recipient, click “Send As A Gift”. From there you can also add a personalized note and schedule the email notification.
Allbirds physical gift cards include free ground shipping on all orders over $75 and only expire once the full value has been used! However, because taxes vary based on the shipping location, the recipient of the gift card will be responsible for additional taxes and expedited shipping (if they are extra anxious to slip into their Allbirds).
If for some reason the recipient doesn’t love their new shoes within the first 30 days, they can return the shoes for a refund to their original Allbirds gift card or exchange the shoes for another pair.
Company
What is your commitment to sustainability?
Our goal is to reverse the environmental impact of consumption by informing people to make better, more conscious decisions for themselves as well as the planet. To us, this means making products that reflect and respect nature, while educating our fans in the process.
Our Materials: Our materials are meticulously chosen to be some of the most environmentally sustainable. We rely on gold standard certifications like ZQ for Wool through NZ Merinoand Forest Stewardship Council (FSC) for Tree. We are even working to create the world’s first fully Marine Stewardship Council-certified supply chain for apparel products with the launch of our TrinoXO™ material. We have more exciting products and novel natural materials in our design pipeline, so stay tuned!
Our Packaging: Our commitment to planet-friendly materials also extends to our packaging. Because we sell directly to you via our website, we designed a shoebox, a shopping bag, and a mailer all in one. Additionally, our footwear packaging is FSC Recycled Certified to be 100% recycled content, our apparel packaging is all FSC Certified and all packaging is recyclable.
Our Carbon Footprint: First, we measure the emissions of every product, from its raw materials to its end of life. This measurement is reflected in the numbers you can find on everything we make, noting the carbon footprint emitted to produce it. Next, we reduce our impact by incorporating things like natural and recycled materials. And finally, we work to support the removal of carbon emissions from the atmosphere.
End of Life: When a customer returns a pair of lightly worn Allbirds that are unable to be sold, we donate them to our partner organization Soles4Souls which distributes to those in need. We recognize circularity is an area where we can improve, and we’re hard at work thinking of solutions here.
You can read more on our Sustainability page.
Where are Allbirds products made?
We’re proud of the responsible approach we take to manufacturing with minimal environmental impact. By offering a carefully curated product range, we’re able to maintain a small, tight-knit supply chain. We have only a handful of finished good factories, many of whom we’ve worked with for years. In addition, we accept third-party, mutually recognized standards, like WRAP and SMETA, to reduce audit fatigue at factories and ensure safe, lawful, human and ethical manufacturing practices.
Footwear:
South Korea – Our shoes are hand-assembled in Busan, South Korea, which at one time had the nickname of “Shoe City.”
China – Our partners work out of a China-based factory in Shenzhen, where knitting and hand-assembly takes place. This factory is WRAP certified, and they pride themselves on being one of the nation’s most innovative producers.
Apparel:
North Carolina – We partnered with a manufacturing team in North Carolina who have been making world-class socks for over 100 years!
Peru – Our team here offers environmental education and training programs for workers, covering topics like how to practice sustainability at work and at home.
Indonesia – We partake in the ILO Better Work Initiative, which aligns factory practices to local laws and the UN International Labor Organization’s standards. The annual program includes advisory and consulting services and management training.
Vietnam – Our factory here is LEED Certified, built for energy efficiency with rainwater capture and reuse, and green space for native plants.
China – Our partner in China who knits our sweaters makes sure nothing goes to waste, recycling all excess yarn to be used again.
We’re proud of the responsible approach we take to manufacturing with minimal environmental impact. By offering a carefully curated product range, we’re able to maintain a relatively small, tight-knit supply chain. We have only a handful of finished good factories, many of whom we’ve worked with for years. In addition, we accept third-party, mutually recognized standards, like WRAP and SMETA, to reduce audit fatigue at factories and ensure safe, lawful, human and ethical manufacturing practices.
To see our full list of Tier 1 (finished goods) manufacturers and subcontractors, click here. We will continue to update and expand on this list to account for additional supply chain Tiers annually.
How do you ensure fair and safe working conditions at factories?
Allbirds’s success depends on our supply network partnerships and the people who make our products. In support of this, the Allbirds Responsible Sourcing Program was developed to help identify the best partners and to protect and promote healthy and sustainable working conditions. To achieve this goal, Allbirds only sources from a select number of strategic suppliers that are willing to certify via our contracts and Supplier Code of Conduct (If you’re interested, you can read that in its entirety here). These certifications ensure workers are treated with dignity, fairness, and an elevated regard for their health and safety. We also expect full transparency of their own supply chains – providing us the names and locations of their sub-suppliers.
Beyond written commitments and prior to placing orders, Allbirds also expects supplier factories to undertake an onsite social assessment by a professional, independent, third-party social assessment firm. Social assessments ensure suppliers meet our minimum expectations with regards to working conditions as specified in the Code of Conduct. Assessments, which may or may not be announced, include confidential worker interviews, review of documentation and records, and visual inspection of safety conditions. Assessment focus is also influenced and informed by identified material, and regionally specific challenges to ensure the appropriate due diligence is undertaken.
Finally, Allbirds requires suppliers to follow-up and improve on any identified deficiencies in a realistic and timely manner, emphasizing the need for root-cause-analysis and management systems to ensure long term performance and accountability. Allbirds expects our suppliers to be open and honest with us about their successes and challenges.
